Shipping policy

Last updated: [10/06/2026]

Thank you for shopping with [kindre market]. This policy explains how and when we ship orders.

1. Order Processing

• Orders are processed within 1-2 business days after payment is confirmed (Monday-Friday, excluding holidays).
  
• During peak seasons or promotions, processing may take up to [5] business days. We'll notify you of any delays by email.

 

2. International Shipping

• Estimated delivery: 7-21 business days, depending on destination and customs.
• Customers are responsible for any import duties, taxes, or customs fees charged by their country. These are not included in your order total.

3. Order Tracking

Once your order ships, you'll receive an email with a tracking number. Tracking may take 24-48 hours to update. If you haven't received tracking within [2] business days, contact us at [hellokindredmarket@gmail.com].

5. Shipping Address

• Please double-check your address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
• Address changes must be requested within [2 hours] of ordering, before the order ships.
• We cannot ship to P.O. boxes

6. Delays, Lost, or Damaged Packages

• Delays: Carrier delays caused by weather, strikes, or other events outside our control are not our responsibility, but we'll help however we can.
• Lost packages: If your tracking shows delivered but you haven't received it, check with neighbors and your household, then contact us within [X] days.
• Damaged items: Take photos and contact us within [X] days of delivery at [email]. We'll replace or refund eligible items.

7. Split Shipments

Orders with multiple items may ship separately depending on availability. You won't be charged additional shipping for split shipments.

8. Returns

For return shipping details, see our [Return Policy link].

9. Contact Us

Questions about your order?
Email: [hellokindredmarket@gmail.com]
Phone: [9545163858]
Hours: [Mon-Fri, 9 AM-5 PM ET]